Refund & Return Policy

GiftsMantra — Return, Refund & Cancellation Policy

At GiftsMantra, we value your trust and strive to deliver the best quality products. To ensure a smooth shopping experience, please read our policy on returns, refunds, and cancellations.

1. Returns

Returns are accepted only in cases where the product is defective, damaged, or incorrectly delivered.
Customers must notify us within 24 hours of delivery with clear images and videos as proof.
The product must be unused, in its original packaging, and accompanied by proof of purchase.
If the return is due to our mistake (wrong, damaged, or defective item), we will cover the return shipping cost. For all other returns, customers will bear the shipping charges.
All returns will be delivered within 5 days after approval.

2. Refunds

Refunds will be initiated only after the returned product has been inspected and approved.
All eligible refunds will be credited to the original payment method within 7 days.
Refunds will be made via the same mode of payment used at the time of purchase.
Customers may also request a store credit voucher instead of a refund.

3. Exchanges

Customers may opt for an exchange (subject to availability) if the product is defective or damaged.
Requests for exchanges must be made within 24 hours of delivery.

4. Cancellations

Orders may be cancelled within 12 hours of placing them, provided the product has not been dispatched or customization has not started.
Once an order is shipped or customization is in process, cancellations cannot be accepted.

5. Customized & Personalized Orders

Customized or personalized products (e.g., engraved, printed, or specially packaged items) are non-returnable and non-refundable, unless they are defective or incorrect.
Issues with such items must be reported within 24 hours of delivery.

6. Complaint & Support

To file a complaint, email us at support@giftsmantra.com with your order number, description of the issue, and supporting images/videos.
Once reviewed, we will provide a resolution in the form of a refund, replacement, or credit voucher, as applicable.

7. Rights Reserved

GiftsMantra reserves the right to refuse returns or refunds if the request does not meet the conditions mentioned above. Final decisions will be made after internal review.

Quick Reference Table

Scenario	Condition	Timeline & Outcome
Damaged / Incorrect Items	Report within 24 hrs + visuals	Refund / Exchange → Completed within 7 days
Non-defective, Unused Items	Return in original packaging	Return delivery within 5 days → Refund in 7 days
Customized / Personalized Items	Only if defective or incorrect (report in 24 hrs)	Replacement / Refund as applicable
Order Cancellation (Pre-dispatch)	Within 12 hrs, before customization/dispatch	Refund in 7 days
Order Cancellation (Post-dispatch)	After production or dispatch	Cancellation not allowed

We accept returns, exchanges, and refunds only in the following cases: defective, damaged, or incorrectly delivered.

For Damaged and Defective Products

If you receive a defective, damaged, or incorrect product, you may request a return, exchange within 24 of receiving the item with clear images and videos as proof.
To initiate a return, the item must be:
1. Unused
2. In its original packaging
3. In the same condition as received
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
If approved, the refund will be credited automatically to your original payment method within 7 business days
Exchange products will be delivered within 5-7 business days